then she thought I was talking about the same box being moved to a different room and still doing it. Took ages to get her to understand that it was my box from another room. I called Virgin to ask to reinstate the technician appointment, but then it got so complicated because of the language barrier.įirstly because my neighbour was helping me the call handler thought that I'd connected his box to my services. Once it was connected it had a banging 100% signal but then a while later just like the other one it disconnected and gave me the same error. I got my neighbour to do this for me as I'm disabled. They cancelled the tech appointment and are sending me a new box.Īfter the call I thought about it and decided to see what happened if I took my other V6 box from my lounge and put it in the bedroom instead (wish I'd done it before the call tbh). This morning I was called by tech support and they went through a load of stuff with me and said it was probably the box. I went through the online tech support and they booked a technician. I checked the signal strength where the box is and it was over 200mbp. I have never used an ethernet cable with either of my boxes, it's always been WiFi. How does it work when you have your printer connected to the network both with wireless and wired? You can't have 2 devices with same IP on the network.Could really do with some help as the language barrier between me and the overseas call centre is doing my head in.Ī couple of weeks ago the V6 box in my bedroom started disconnecting from the WiFi and refusing to reconnect for ages. If I enter it and connect printer to Wireless network it's the address that my printer will get. I'm using Ubiquity Unifi network solutiuon but it doesn't report any errors related to the printer.Ī side question: in the settings there is an option to provide a static IPv4 address for the printer. I tried to disconnect printer from mains for a long time and connect it without using power surge protection but it didn't help. I tried to reset all network settings but it didn't help. I have turned off both Wifi connection for the printer as well as Wifi-direct. I have verified that switch is working correctly and I tried to connect other devices to the same port and they are working fine. I have a network cable that I verified with both a cable tester as well as another PC. When I connect network cable to the printer it's not appering on the network and when I print Configuration Report it states that "Network cable unplugged". I tried to connect my printer to my network using a network cable and I have issues with that. If you want to print my DNS name, chose the Local DNS record option. On the devices tab, select the device, then setting, hit the radio slider for Fixed IP, Choose the network, and enter the IP address. If you are trying to use a fixed IP address, I think it's easier to do that in the UniFi Network Application. If it's set to auto, you can force it to 10Mbps or 100mbps. You can also try to set the speed on your UniFi switch by going into the UniFi Network Application, select the Switch, then select Ports, Port Manager, then the port that the device is connected, Scrool down to Port Profile Overide and use the Link Speed drop down to set the speed. Press the up/down arrows to select one of the following speeds: Press the up/down arrows to select Ethernet Speed and press OK.Ħ. Press the up/down arrows to select Ethernet and press OK.ĥ. Enter the Administrator Password using the alphanumerical keypad. Press the up/down arrows to select Network and press OK.ģ. Setting the Ethernet Speed at the MachineĢ. If you turned of wireless and can't connect to the wired network, try forcing the Ethernet speed to 100Mbps or 10Mbps. You would select either wired or wireless. Hi tonny, the 3225 can only connect to one network at a time.
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